Frequently Asked Questions
Everything you need to know about shopping with Concord Feed & Pet Supply.
What is your standard shipping timeframe?
We process all orders within 1-2 business days. Standard shipping typically takes 3-7 business days depending on your location within the United States.
What is your return policy for pet apparel and accessories?
We offer a 30-day return policy for all unworn and unwashed items with original tags attached. For hygiene reasons, items must be free of pet hair and odors to qualify for a refund.
How do I determine the correct size for my pet?
Each product page includes a detailed sizing chart. We recommend measuring your pet's neck, chest girth, and back length to ensure the best fit for our fashion collections.
Do you offer international shipping?
Currently, Concord Feed & Pet Supply only ships to addresses within the United States and Canada. We are looking to expand our international shipping options in the near future.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, American Express, and Discover, as well as digital payment options like PayPal, Apple Pay, and Google Pay.
Are your products ethically sourced?
Yes, we prioritize working with manufacturers who adhere to fair labor practices and utilize high-quality, non-toxic materials to ensure the safety and comfort of your pets.